June 5, 2020
To support families, small businesses and farms while Ontario plans for the safe and gradual reopening of the province, the Government of Ontario has introduced a new fixed electricity price of 12.8 ¢/kWh for customers that are on time-of-use (TOU) prices. Starting June 1, 2020, that price applies to electricity used at all hours of
Continue Reading New electricity pricing for TOU customers begins June 1, 2020May 4, 2020
What is the Government of Ontario doing and why? Ontario is deferring a portion of Global Adjustment (GA) charges for Industrial and Commercial electricity consumers that do not participate in the Regulated Price Plan (RPP), starting from April 2020. The government intends to keep this relief in place to the end of June 2020, subject
Continue Reading Emergency Order to Defer Global Adjustment (GA) for Industrial & Commercial CustomersApril 17, 2020
The Ontario Energy Board (OEB) is aware of increasing efforts by scam artists attempting to take advantage of consumer uncertainty during this COVID-19 emergency. Should you receive a message, text or phone call from someone posing as a representative from Westario Power and threatening disconnection, do not respond to it – contact Westario Power directly
Continue Reading Consumer Alert: Beware of Scams during COVID-19 EmergencyApril 17, 2020
The Ontario Energy Board (OEB) announced today that it will defer setting new electricity prices for households and small businesses under the Regulated Price Plan (RPP). The OEB is also leaving the winter time-of-use (TOU) periods and winter residential tier threshold in place beyond May 1, 2020, to provide greater price stability for consumers when
Continue Reading OEB Defers Summer Electricity Prices for Households and Small BusinessesApril 16, 2020
Westario Power is greatful to have amazing staff who are “paying it forward” to our local food bank!
Continue Reading Westario Power Staff Donate to Local Food BankMarch 24, 2020
The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.” Questions and Answers What is being done
Continue Reading Time-of-Use Rates Suspended for 45 Days (COVID-19)March 22, 2020
As a part of your community, Westario Power is committed to delivering the safe and reliable power you need while helping to protect the health and safety of our employees and neighbours. We are also determined to find additional ways to help protect and serve the community, especially those who are most vulnerable. Supporting our
Continue Reading Important COVID-19 UpdateMarch 20, 2020
Effective immediately, the OEB is extending the current ban on electricity disconnections for non-payment for all residential customers to July 31, 2020. Low-volume, small business customers will now also be protected by the ban. In addition, the OEB is calling on distributors to be more flexible on arrears payment arrangements. Please visit http://www.oeb.ca/industry for more
Continue Reading Electricity Disconnection Ban ExtendedMarch 18, 2020
Dear Valued Customers, As we pay close attention to the evolving concerns with coronavirus (COVID-19) in Canada and our service area. We understand the changes you have had to make for you and your family. At Westario Power Inc., the well-being of our valued employees and customers is of the deepest concern to us. Our
Continue Reading Westario Power: COVID-19 UpdateMarch 5, 2020
New OEB customer service rules that strengthen protection for electricity and natural gas consumers took effect on March 1, 2020. As a result of an extensive review, the electricity sector rules have been enhanced, and now also apply to rate-regulated gas utilities. Please visit http://www.oeb.ca/industry for more information.
Continue Reading New Customer Service Rules Strengthen Consumer Protection