October 7, 2021

Westario Power is rectifying issues that caused a delay in September bills being produced for a small number of Westario Power customers – this group of customers will be contacted directly.

Our Billing Team is working to ensure your bill continues to be accurate and is produced in a timely fashion. Our focus is to provide you with a bill in October 2021.

Note:

• Bills delayed will not have late payment fess associated with the delay
• Accounts set up with pre-authorized payment will be withdrawn from your bank account on the due date; equal installment payment arrangements are available

If you are interested in learning more about equal installment payment arrangements, please contact our Customer Service Team. We understand these are challenging times for everyone and want you to know that we are here to assist you.

Our customer service representatives are available Monday to Friday between 8:30am and 4pm at 1-866-978-2746 extension 2 or by email at customer.service@westario.thedev.ca

We wish to extend our sincerest regret for any inconvenience this issue may have caused

Customer Service Department

Westario Power Inc.